Returns Policy

in-House 16+ is renowned for quality and service. We are committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in original condition within 10 days of receipt and we will replace it or refund your purchase price using the original payment method. 

Please choose your garments carefully as refunds will not be given on sales items. However exchange of graments is available at management discretion.

To return products to in-House 16+

Please affix postage to your package and send it to the address shown on your invoice. 

The Returns Team
in-House 16+
P O Box 2346
104 First Avenue
Tauranga 3112

Please note: your postage charges on returns are not refundable. However, if you are returning an item for exchange (i.e. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference. 

However, if you do receive a product which is faulty, please don't hesitate to call us on 07 928 2323 to arrange free return delivery and an exchange or refund. 

To ensure that best possible fulfillment on your reorder, we recommend that you call us to reserve the styles you require. Our Customer Service Representatives are available to discuss payment options with you and they will advise on delivery timeframes. If you do reserve your reorder over the phone, then please do not submit a completed reorder form with your return, as duplicate orders may be inadvertently placed.